Resources & Publications

Strategic Finance September 2009

September 2009
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Nurturing the Right Customers
By V. Kumar and Bharath Rajan   
Short-term models of profitability often give short shrift to customers, without whom any business is doomed to failure. By concentrating on measuring and improving Customer Lifetime Value (CLV), companies can help ensure that they focus their marketing dollars on the most profitable customers and avoid spending on those who cost too much and return too little.

Developing a Lean Performance Score
By DeWayne L. Searcy, CMA, CIA, CPA   
Many companies in the early stages of a lean effort find it difficult to measure the success of their work. A lean performance score provides an easy-to-understand metric that clearly illustrates the success of a lean implementation. By measuring your organization’s progress in implementing lean, you can better manage the transformation and help ensure the organization fully achieves the desired benefits of going lean.

Are You Being Bullied?
By Olen L. Greer, CMA, and George D. Schmelzle, CPA   
A survey of IMA members found that bullying is as present in the corporate accounting environment as elsewhere, a troubling discovery given the role that ethics and integrity serve in the profession. Bullying in the workplace leads to frequent absenteeism, lowered levels of performance and effectiveness, and unethical behavior on the part of the targeted employees.

What’s Ahead for Internal Auditors?
By Robert Bloom, Chris Luchs, and Mark Myring  
Recent reports from IFAC, COSO, and PricewaterhouseCoopers examine the evolving role of internal auditors. One consistent theme they share is the internal auditor’s role within enterprise risk management. Internal auditors will be increasingly expected to provide risk and control assurance and to identify risks that will hinder an organization’s efforts to achieve its goals. They also will be expected to expand their skill sets as new technology will create a need for greater data analysis and statistical applications.


Keeping the Right Balance

A Year in Review, An Eye to the Future

Courts Rule Against Current Deduction of Lease Payments

We Need to Stop Pay-to-Play Corruption

A Game-Changer for Small-Business Accounting

Touching the Future


• Are You Linked Up?
• Healthcare Legislation
• Executive Compensation Legislation
• IMA’s China Case Competition Is a Hit
• PCAOB Gets New Chairman and Standard
• Books: Wildly Successful Initiatives

Entering Dates without a Slash, Times without a Colon

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The Redmond Bellwether


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